Get support

Collect the right details once, hide what is private, and ask in the right place.

Before you ask

1. Read Troubleshooting for your symptom.
2. Run the doctor: docker exec holyarrs /holyarrs doctor. Fix any FAIL line it explains.

Collect a support bundle

A support bundle is one zip with what a helper asks for first. Owners and admins can download it.

1. Open the /health page.
2. Click Download support bundle. You should get a .zip file.

File	Holds
log.txt	The newest log, with keys, tokens and passwords removed.
about.json	Version and setup details.
doctor.txt	The doctor report.
health.json	Current health check results.

If you can’t open the web page, send the doctor output and the last 100 log lines instead: docker logs --tail 100 holyarrs.

Hide what is private

Secrets are removed, but the bundle can still show folder paths and host names. Before you post anything:

• Replace host names, domains and public IP addresses with example.
• Remove folder names you don’t want public, such as your name in a path.
• Never post holyarrs.key, an API key, a password or a Compose file with secrets in it.

Where to ask

Place	Use it for
Discord	Questions and setup help.
GitHub Issues	Bugs you can repeat.
r/HolyArrs	Ideas.

In your message, say what you did, what you expected and what happened. Attach the bundle, or paste the doctor output.

For experts

Get the bundle from the API

GET /api/v1/support/bundle with an owner or admin key holding the admin scope, sent in X-Api-Key, returns the same zip.

Related

• Troubleshooting
• Logs
• FAQ